Privacy Policy

Last Updated: February 6, 2026

Sydney Fun Park is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our amusement park or use our website.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Purchase tickets or passes online or at our park
• Create an account on our website
• Sign up for our newsletter or promotional communications
• Book birthday parties or group events
• Participate in contests, surveys, or promotional activities
• Contact us with inquiries or feedback
• Apply for employment with Sydney Fun Park

The personal information we collect may include:

• Full name
• Email address
• Telephone number
• Postal address
• Date of birth
• Payment information (credit card details, billing address)
• Emergency contact information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing activity, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website addresses
• Date and time of visits

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us remember your preferences and improve website functionality. You can control cookie settings through your browser preferences.

1.4 Security Cameras

For the safety and security of all guests, Sydney Fun Park uses security cameras throughout the park premises. These cameras record video footage that may capture your image and activities within the park.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• Processing ticket purchases and managing your park visits
• Providing customer service and responding to your inquiries
• Sending you important information about your visit, including confirmation emails and updates
• Sending promotional materials and special offers (with your consent)
• Processing birthday party and event bookings
• Improving our website, services, and park experience
• Conducting market research and analyzing visitor trends
• Ensuring the safety and security of all guests and staff
• Complying with legal obligations and enforcing our terms and conditions
• Preventing fraud and unauthorized activities

3. How We Share Your Information

We respect your privacy and do not sell your personal information to third parties. However, we may share your information in the following circumstances:

3.1 Service Providers

We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering services, and conducting our business. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information when required by law or in response to valid legal processes, such as court orders, subpoenas, or government requests. We may also disclose information to protect our rights, property, or safety, or that of our guests, employees, or others.

3.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity as part of the transaction.

3.4 With Your Consent

We may share your information with other parties when we have your explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission
• Secure servers and firewalls
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and privacy

However, please note that no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security of your information.

5. Your Rights and Choices

You have certain rights regarding your personal information, including:

5.1 Access and Correction

You have the right to access the personal information we hold about you and request corrections if it is inaccurate or incomplete.

5.2 Opt-Out of Marketing Communications

You can opt out of receiving promotional emails from us by clicking the unsubscribe link in any marketing email or by contacting us directly. Please note that even if you opt out of marketing communications, we may still send you important transactional or administrative messages.

5.3 Cookie Preferences

You can manage your cookie preferences through your browser settings. However, disabling cookies may affect the functionality of our website.

5.4 Deletion of Information

You may request the deletion of your personal information, subject to certain legal and operational requirements. We may need to retain some information for record-keeping purposes or to comply with legal obligations.

6. Children's Privacy

Sydney Fun Park is a family-friendly destination that welcomes children of all ages. We are committed to protecting the privacy of children and comply with applicable child privacy laws. We do not knowingly collect personal information from children under the age of 13 without parental consent.

If a parent or guardian believes that their child has provided us with personal information without consent, please contact us immediately, and we will take steps to remove that information from our systems.

7. Third-Party Links

Our website may contain links to third-party websites or services that are not operated by Sydney Fun Park. We are not responsible for the privacy practices of these third parties, and we encourage you to review their privacy policies before providing any personal information.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

9. International Data Transfers

If you are accessing our website or services from outside Australia, please be aware that your information may be transferred to, stored, and processed in Australia or other countries where our service providers operate. By using our services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Sydney Fun Park
123 Fun Park Avenue
Sydney NSW 2000
Australia

Phone: +61 2 9876 5432
Email: [email protected]

11. Complaints

If you believe that we have breached your privacy rights or applicable privacy laws, you have the right to lodge a complaint with us. We will investigate your complaint and respond within a reasonable timeframe. If you are not satisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

By using Sydney Fun Park's services and website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection, use, and disclosure of your information as described herein.